Complaint management
12-06-2020
Our products and processes can always be improved and we need you for that! If you have any complaints, feedback or tips, please let us know by using the contact form. We strive to provide you with an initial response within 3 business days.
To also give you insight into our complaint management, we will take you through the process. As soon as a complaint is received, it always goes first to our Quality control department of our company. Here the severity of the complaint is determined and from here it will be investigated what and where went wrong in de process. Where necessary, adjustments are made to the process to prevent repetition in the future. If necessary, a suitable solution is sought together with the customer.
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